Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

Returns are only accepted if the item is damaged, defective, or if you received the wrong product. To be eligible for a return:

•The item must be in the same condition you received it, unused, with tags, and in its original packaging.

•A receipt or proof of purchase is required.

To start a return, please contact us at info@dekinabeauty.com within 14 days of receiving your item. If your return is accepted, we’ll provide you with a return shipping label and instructions on how to send the package back to us. Items sent back without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at info@dekinabeauty.com so we can evaluate the issue and resolve it promptly.

Exchanges

We currently do not offer direct exchanges. If you need a replacement for a damaged or defective item, please follow the return process and place a new order after your return is accepted.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the refund status. If approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@dekinabeauty.com.

We’re here to help! For any return-related questions, don’t hesitate to reach out to us at info@dekinabeauty.com.